Review and reputation management, with AI-drafted replies you approve
Every review gets noticed and answered well, and you learn what customers are really telling you. New reviews trigger an AI-drafted reply in your tone of voice, which you approve before it's published.
Customers read reviews, and your replies.
Before getting in touch, most people compare star ratings and read recent reviews. They also notice whether, and how, the business replies, especially to negative reviews.
Most small businesses reply inconsistently, or not at all, because it takes time and it's easy to forget. And the useful patterns in reviews, such as what customers love or what keeps going wrong, are rarely spotted.
This service handles the replies and turns your reviews into practical business insight.
What I set up, and what I look after
I set up
- Review monitoring and alerts
- Reply style guide in your tone of voice
- Simple approval process (email or message)
- Escalation route for negative reviews
- Baseline of your current rating and themes
Each month
- AI-drafted replies, reviewed by me, approved by you
- Replies published
- Monthly reputation report
- Recurring questions turned into FAQs
- One recommended action
You stay in control: nothing is published in your name without your approval. I never post fake reviews or offer incentives for reviews, both of which break Google's policies.
Four simple steps
Detect
New reviews are picked up automatically.
Draft
AI drafts a reply in your tone, and I check it for accuracy and sensitivity.
Approve
You approve or tweak it in seconds. Negative reviews are flagged to you first.
Learn
Each month you see what customers praise, what they complain about, and what to do next.
What your monthly reputation report shows
Volume and sentiment
New reviews by rating: positive, neutral and negative.
Most praised
What customers value most, useful for your marketing.
Recurring issues
Problems that keep coming up, spotted early.
Customer questions
Questions people repeat, which become FAQs and content.
Recommended action
One practical change for the month ahead.
Response record
Every review answered, consistently and on time.
Review & Reputation: common questions
Will AI reply to reviews automatically?
AI drafts the reply, I check it, and you approve it before it's published. Nothing goes out in your name without your approval.
How do you handle negative reviews?
Negative reviews are flagged to you straight away with a calm, professional draft reply. We agree the right response together, and I note any recurring issue in your report.
Can you get us more reviews?
I can help you set up a simple, policy-compliant way to ask happy customers for reviews. I never buy, fake or incentivise reviews.
Which review sites do you cover?
Google reviews as standard. Other platforms relevant to your industry can be added where the platform allows it.
Review & Reputation Management is part of these packages
Works well with
Local Search Management
Monthly Google Business Profile and local SEO management for UK small businesses: posts, photos, listings, local rankings and competitor checks, personally delivered..
Learn more →Get ChosenContent supported by AI
Expert-led content supported by AI: SEO articles, service page improvements, Google Business Profile posts and FAQs, checked for accuracy and tone.
Learn more →Get LeadsWebsite AI Assistant
A 24/7 AI chatbot for your website that answers customer questions from your approved information and passes enquiries to you.
Learn more →Get found, get chosen and win more enquiries.
Start with an AI & Visibility Review: an honest view of where you stand and where AI can help.
Book a review